FAQ — Frequently Asked Questions

Find answers to common questions about Botami: creating Telegram shops, accepting payments, and automating orders.

Botami FAQ

Botami is a SaaS platform that allows you to create and manage an online store directly inside Telegram. Instead of building a traditional website, you launch a Telegram Mini App storefront where customers can browse, add products to cart, and pay — all without leaving Telegram.

No. Botami is built for non-technical users. You manage everything through a visual dashboard: add products, set prices, configure payments, and track orders. No coding, hosting, or server setup is required.

Most users can launch a basic store within 10–30 minutes. After registration, you create your shop, add products or services, connect a payment method, and share your Telegram store link.

A Telegram Mini App is a web application that runs inside Telegram. It provides a full storefront experience — product catalog, cart, checkout — without redirecting users to an external website.

No. Customers only need Telegram. When they open your store link, the Mini App loads instantly inside the Telegram interface.

You can sell physical goods, digital products, or services. Digital products can be delivered automatically after payment. Services can include scheduling and booking functionality.

Payments are processed through connected payment providers. When a customer completes payment, the order updates automatically, and confirmation is sent inside Telegram or email.

Yes. Botami offers a free plan so you can test features, build your store, and validate your idea before upgrading.

Botami does not charge any commission on your sales. You only pay for your selected subscription plan — there are no hidden fees and no percentage taken from your revenue.

Payment providers may charge their own transaction fees, depending on the agreement you have directly with them. These fees are set by the payment provider and should be clarified in your contract with that provider.

All orders are visible inside your Botami dashboard. You can view customer details, payment status, and manage order fulfillment from one place.

Yes. After payment, customers instantly receive download links, license keys, or access credentials — fully automated.

Yes. All data is transmitted over secure HTTPS connections, and payments are handled by trusted payment providers.

Yes. One account can manage multiple shops, which is useful for different brands or markets.

Yes. Any Telegram user can access your store globally. Payment availability depends on your provider.

You can upload your own product images, set your store logo, edit product descriptions, adjust pricing, and organize items into categories.

Botami provides a clean, conversion-focused layout optimized for Telegram. Advanced visual customization — including button colors, design themes, layout adjustments, and block positioning — is currently in development and will be available soon in selected pricing plans.

No. Botami is fully hosted infrastructure. You do not need to rent servers, configure hosting, or manage technical maintenance. Everything runs in the cloud.

If a payment fails, the order remains unpaid and is not marked as completed. The customer can retry payment. No manual intervention is required.

Refunds are processed through your connected payment provider.

After successful payment, customers receive an automatic confirmation directly inside Telegram or via email. For digital goods, access is delivered instantly.

Yes. You can update product prices, descriptions, images, and availability at any time through your dashboard. Changes apply immediately.

Yes. The dashboard provides sales statistics, order tracking, and revenue overview so you can monitor business performance and growth trends.

You can share your store link in Telegram channels, groups, social media bios, ads, or on your website. Promotion works like sharing any standard link.

Yes. Botami manages orders and payments. You are responsible for fulfillment and logistics according to your business model.

If your subscription expires or is canceled, your store may be paused. You can reactivate it anytime by renewing your plan.

Yes — your store runs through a Telegram bot. When users open it, the bot launches a Mini App interface with a full shopping experience inside Telegram.

This means you get the simplicity of a bot and the functionality of a modern online store — all in one seamless flow.

Yes. Your Telegram store can be accessed globally. However, supported currencies and payment methods depend on your selected payment provider.

Yes. Support is available through official communication channels listed on the website and inside your dashboard.

Telegram users prefer staying inside the app. Botami allows you to sell without redirecting customers to external websites. This improves engagement, simplifies checkout, and creates a seamless messaging-based shopping experience.

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